Your re-occurring charges include two components:

  • Infrastructure/Capacity Charge: This is a fixed fee that is determined by the size of your premises and is charged on a monthly basis.
  • Consumption Charge: Cooling service consumption is measured in Refrigerated Tons per hour (RTh) and charged accordingly.

Fees and Charges inclusive VAT 5%:

EFFECTIVE FROM MAY 2019 TENANT/OWNER COMMERCIAL/RETAIL

Variable Charges

Consumption Charge AED 0.31815 per RTh AED 0.31815 per RTh
Credit Card Payment Charge Nil Nil

Fixed Charges

Monthly Infrastructure Service Charge AED 83.49 per RT AED 83.49 per RT

Security Deposit – VAT not applicable
Residential – up to 2 Bedrooms AED 2,000 Nil
Residential – 3 Bedrooms or more AED 3,000 Nil
Commercial/Retail Nil AED 5,000

Administration
New Customer Registration (non refundable) AED 315 AED 525
New Premises Establishment(1) AED 1,050 AED 2,100
Reconnection due to Late payment AED 1,050 AED 3,150
External Valve Suspension(2) AED 7000 AED 7000
Cheque – Insufficient funds AED 78.75 AED 78.75
Direct Debit – Insufficient funds AED 78.75 AED 78.75
Priority Connection/Reconnection (In addition to other charges) AED 525 AED 787.50

Meter
Replaced meter due to tampering AED 4,200 AED 4,200
Unauthorized meter tampering AED 1,050 AED 1,050

(1)To be paid by the first owner of the premises only

(2) If  meter access is obstructed by the occupant, Tasleem reserves the right to install a meter and suspension valve elsewhere. Costs for such cases will be payable by the occupant and are upwards of AED7,000. 

AL RAHA GARDENS INFORMATION

REGISTRATION PROCESS

How can I register?

  1. Tasleem cooling services agreement to be completed and signed.
  2. A copy of valid Emirates ID or passport.
  3. A copy of the tenancy contract/ownership agreement
  4. Security deposit based on bedroom type and registration fees (residential).

What are the required documents to register a company?

  1. Tasleem cooling services agreement to be completed and company stamp.
  2. Copy of company Trade License.
  3. Copy of valid Emirates ID or passport of the authorized person.
  4. Power of attorney.
  5. Copy of the tenancy contract/ownership.
  6. Vat certificate.

How much is the Registration fee and Security Deposit?
Please refer to our charges section of this website.

PAYMENT

What are Tasleem payment methods?
The payment can be made by using Tasleem mobile application or Tasleem online portal otherwise visit any of our locations.

I want to make a payment online or using my mobile phone
Download our app to register. You are required to have an active account with Tasleem to be able to make payment on the application and self-service portal via our homepage.

How do I know what my balance is?
When registering with Tasleem, you will be receiving a monthly bill on your email also logging into Tasleem mobile application, on the online portal.

When will the payment reflect on the customer’s account?
All payment made online will be updated as soon as the payment is authorized. Cash and cheque payments can take up to 1 business day to update.  If you don’t see your balance updated in these time-frames, please email our customer service.

Can I request a statement of my account?
Yes. All your invoices and financial transactions are available on Tasleem online portal and Tasleem mobile application.

INVOICE

What is the invoice breakdown?
The invoice consists of Consumption, Infrastructure/Capacity and any transaction fees are listed separately.

What is Consumption?
Cooling services used by the household.

What is infrastructure/capacity service charges and how are they calculated?
Infrastructure/capacity service charge is the cost allocated to providing the cooling to your premise. This is a fixed cost calculated based on the size of your premise. It will appear monthly on your invoice.

What is the overdue amount?
Total outstanding of bills past the due date. Logging into Tasleem mobile application or on Tasleem online portal will enable you to view overdue invoices.

How do I request a copy of my invoice?
All the invoices will be available on the Tasleem mobile application and Tasleem online portal.

I am an owner, and the unit is vacant why am I still receiving invoices and reminders.?
Tasleem move out policy requires NOC from the vacating party; if tenant moved out and the unit is vacant, bills will be automatically transferred to the owner’s account until it’s leased again.

Why both Owner and tenant required to pay the security deposit in case of re-connection?
Security deposit is required for new account openings, existing accounts included. Security deposit perceives Tasleem’s rights in case the customer vacated the premise without settling their obligated charges.

SUSPENSION AND RE-CONNECTION

Suspension of the cooling services?
Paying on time will prevent the suspension of the cooling service. A suspension will occur when the overdue bill is not paid. For re-connection of the cooling service:

For a Registered customer payment of the overdue amount and service reconnection fees will be applicable. In case the meter was inaccessible, and an external suspension is required additional fees of AED 7000 will be applicable. If reconnection requested after 3:30 PM as the same day reconnection; priority fees will be applicable, kindly refer to our charges section on the website.

For the unregistered customer, must register by providing:

  1. Tasleem cooling services agreement to be completed and signed.
  2. A copy of valid Emirates ID or passport.
  3. A copy of the tenancy contract/ownership agreement
  4. Security deposit and registration fees.

MOVE OUT PROCESS

What moving out process?
Moving out required to submit the following documents:

  1. ADDC clearance.
  2. A copy of valid Emirates ID or Passport.
  3. A copy of your tenancy contract or ownership agreement.
  4. Tasleem cooling service agreement.

What is the Tasleem clearance process?
The Customer needs to make sure that all outstanding amounts are settled after the final bill has been generated.  A formal clearance certificate will be available for customers two business days from settlement.

When do I get my security deposit back?
The security deposit will be processed within ten working days.

Can I transfer my security deposit from an old account to a new one under Tasleem billings?
Both units should be under Tasleem billing to get it transferred from one account to another.

Can I authorize someone else to collect my refund on my behalf?
Yes, please fill in the “Clearance Cheque Validation” form (request it from our customer service agents) along with a copy of the Emirates ID of the receiver.

AL RAHA GARDENS INFORMATION

EMAIL 

customerservice@tasleem.ae

ADDRESS

Raha Mall,
Ground floor, near the cinema entrance

OPENING TIMES

11:00AM to 7:00PM
Saturday to Thursday (closed Friday)